At Pane World, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make it right.
Returns
- You may return eligible items within 30 days of delivery for a refund or exchange.
- Items must be unused, in original packaging, and in the same condition as received.
- Certain products such as customized items, digital downloads, or perishable goods are non-returnable.
Refunds
- Once we receive and inspect your returned item, we will process your refund within 5–7 business days.
- Refunds will be issued to your original payment method.
- Shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges
- If you wish to exchange an item for a different size, color, or style, please contact us within 7 days of receiving your order.
- Exchanges are subject to stock availability.
Damaged or Defective Items
- Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately with photos for a replacement or refund.
Return Shipping
- Customers are responsible for return shipping costs unless the product is faulty or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery.
How to Request a Return
- Email us at contact@wildteam.shop with your order number and reason for return.
- We will provide you with return instructions and, if applicable, a return shipping label.